§ 1 General provisions, scope

1.1. These General Terms and Conditions (GTC) apply to all contracts concluded between the customer and Schulz Reinigungsdienst (hereinafter the service provider), regardless of whether they are concluded in writing, by phone or online.
1.2. Deviating terms of the customer are not recognized unless the service provider expressly agrees to them in writing.
1.3. The current version of the GTC is available on the website.
1.4. With every appointment made, the customer accepts these GTC.

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§ 2 Subject of the contract

2.1. The service provider provides cleaning services for private and commercial customers.
2.2. The exact scope of services results from the quote or the individually agreed service description.
2.3. Changes or additions require written confirmation by the service provider.

2.4 Cleaning supplies and consumables

The service provider supplies all cleaning agents and equipment required to carry out the cleaning services.

Consumables, on the other hand, must be provided by the customer. These include in particular, but not exclusively:

• Soap and soap dispenser refills

• Paper towels, towel rolls and toilet paper

• Garbage bags and waste sacks

• Hygiene articles and comparable consumer goods
   

Consumables are not part of the cleaning service owed and are neither provided nor purchased by the service provider unless a separate written agreement has been made.

If required consumables are not available at the place of performance, the service provider is entitled not to carry out the relevant service in whole or in part, without this leading to a reduction of the fee.

Consumables are only purchased by the service provider after express agreement and are charged separately.

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§ 3 Conclusion of contract

3.1. The presentation of the services on the website does not constitute a legally binding offer.
3.2. With an inquiry or appointment booking, the customer submits a binding offer.
3.3. The contract is concluded with the confirmation of the service provider.

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§ 4 Prices and terms of payment

4.1. Prices result from the quote or order confirmation.
4.2. All prices are subject to statutory VAT unless stated otherwise.
4.3. Payments are due within 14 days of invoicing.
4.4. In the event of default, default interest at the statutory rate may be charged.
4.5. After one reminder, the claim may be handed over to a law firm. The customer bears the resulting costs.
4.6. With monthly flat rates, the full monthly rate remains due even if the contract is terminated during the current month.
4.7. If the flat rate includes regular window cleaning, this takes place for the first time in the third month of the contract (quarterly).

​4.8. In the case of a corrected invoice, the original invoice date remains decisive for calculating the payment period, provided the service itself has not changed. A new payment period only begins if the original invoice was fundamentally incorrect or additional services were agreed afterwards.

4.9. If an invoice already issued is corrected afterwards, the corrected invoice automatically replaces the previous version. The payment obligation is based on the corrected invoice. The original payment period remains unaffected if the correction only concerns arithmetical or formal adjustments.
If the original invoice has not yet been paid, no separate cancellation invoice is issued, as the corrected invoice automatically replaces the original one.

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§ 5 Cancellation and termination

5.1. Cancellations up to 48 hours before the service are free of charge.
5.2. For cancellations less than 48 hours in advance, 100 % of the agreed price is charged.
5.3. Window cleaning: minimum booking of 2 hours. Shorter jobs are not carried out.
5.4. Cancellations must be made on working days. Cancellations on weekends or public holidays lead to the full fee.
5.5. The service provider may terminate for good cause (for example payment default, unreasonable working conditions).

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§ 6 Time and place of performance

6.1. Services are provided at the agreed times.
6.2. The customer ensures the necessary conditions at the place of performance (for example access).
6.3. Delays caused by the customer are not the responsibility of the service provider.
6.4. For weekly, biweekly or one off appointments, the cleaner waits a maximum of 15 to 20 minutes. If access is not granted, the service is charged in full.
6.5. If the customer interrupts or ends the cleaning, the full fee remains due.
6.6. Deep cleaning must be accepted on the same day in the presence of the staff. Otherwise the claim to rectification lapses.
6.7. Absences due to illness are compensated by replacement appointments. There is no claim to damages.

§ 7 Liability

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7.1. Liability exists in cases of intent or gross negligence.
7.2. In cases of slight negligence only if essential contractual obligations are breached.
7.3. Liability for indirect damage or lost profit is excluded, except in cases of intent or gross negligence.
7.4. Damage must be reported in writing immediately, at the latest within 5 days.

7.5. Documentation of damage and complaints
To assert damage or complaints, the customer must document them in a comprehensible way. In particular, photos must be provided.
The photos submitted must either:

• contain a clearly recognizable date and time (for example through camera settings or a digital overlay), or

• be taken in such a way that the date and/or time can be traced through aids visible in the picture (for example a display, a newspaper, a device or comparable objects showing the time or date).

If such a clear time reference is missing, the service provider may refuse to recognize the complaint or damage, unless traceability is otherwise ensured.

§ 8 Data protection

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8.1. The service provider processes personal data only within the framework of the statutory provisions.
8.2. Details are set out in the privacy policy.

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§ 9 Final provisions

9.1. German law applies.
9.2. The place of jurisdiction is the registered office of the service provider, provided the customer is a merchant.
9.3. Should individual provisions be invalid, the remainder of the GTC remains valid.

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§ 10 Special provisions for the provision of services

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10.1 Access and keys

The customer is obliged to grant the service provider access to the premises to be cleaned at the agreed time.

If a key is handed over, the service provider is only liable for intent and gross negligence. Liability for consequential damage (for example replacing locking systems) only exists in the case of proven fault.

If there is no access to the property at the agreed time, the service is deemed cancelled and is charged in full.

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10.2 Acceptance and deemed acceptance

The services provided are deemed to have been performed in accordance with the contract if the customer does not report defects in writing immediately, at the latest within 24 hours after the service.

If no feedback is given in time, the service is deemed accepted. Later complaints are excluded unless they concern hidden defects.

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10.3 Hidden defects

Hidden defects are defects that were not recognizable during a proper acceptance. They must be reported in writing within 3 days of becoming aware of them at the latest.

After this period, claims are excluded.

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10.4 Rectification

In the case of justified defects, the service provider has the right to rectify them.

A claim to a price reduction or damages only exists if the rectification has failed or is refused.

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10.5 Liability for items on the premises

The service provider accepts no liability for loose, fragile or improperly secured items (for example decoration, electronics, cash).

The customer is obliged to secure valuable or fragile items before cleaning begins.

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10.6 Working conditions on site

The customer must ensure that the working conditions comply with the legal requirements and allow the cleaning to be carried out properly.

Unreasonable or dangerous working conditions entitle the service provider to stop the service. In this case the claim to payment remains.

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10.7 Deviations due to the level of soiling

If the actual level of soiling differs considerably from the condition on which the quote was based, the service provider is entitled to charge the additional work separately or to adjust the service.

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10.8 Force majeure and cancellations

If the service cannot be provided due to force majeure, illness, weather or other circumstances for which the service provider is not responsible, there is no claim to damages.

The service will be made up at a replacement appointment.

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10.9 Change of staff

The service provider is entitled to replace the staff deployed at any time. There is no claim to specific staff.

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If you have questions about our GTC or other matters, please contact us at:

Email: info@schulz-reinigungsdienst.com

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Version: August 2025. This English translation is for information only. The German version is legally binding.

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